Terms and Conditions

1. Company and Contact

The Service is operated by AI CRM Inc., a Delaware, United States company.

Support: darling@vibereception.com

2. Description of Service

VibeReception is an AI receptionist and customer communication platform for beauty salons and similar service businesses. The Service may help businesses manage and automate customer communications, including, without limitation, responding to inquiries, handling website chat, replying to Instagram messages, qualifying leads, following up with prospects, answering questions about services or pricing, supporting appointment-booking flows, and connecting with third-party tools, booking systems, calendars, communication channels, and other integrations.

The Service may be offered as software, a managed setup, a partially managed service, or a combination of these. Features, workflows, communication channels, integrations, and availability may vary by customer, plan, onboarding scope, or over time.

Because VibeReception is an evolving startup product, we may add, remove, modify, suspend, or discontinue features, integrations, workflows, channels, or parts of the Service at any time.

3. Eligibility and Business Use

You may use the Service only if you can form a binding contract with us and are not barred from using the Service under applicable law.

The Service is intended primarily for business use. You are responsible for ensuring that your use of the Service is lawful in each jurisdiction where you operate or communicate with clients.

4. Account Registration and Onboarding

You may need to create an account and/or complete an onboarding process to use the Service. You agree to provide accurate, current, and complete information and to keep your information updated.

You are responsible for:

• maintaining the confidentiality of your account credentials;

• all activities that occur under your account;

• ensuring that onboarding information, salon details, service descriptions, pricing, business hours, policies, booking links, staff information, and other business information you provide are accurate and up to date.

You acknowledge that the quality and accuracy of the Service depends in part on the information, rules, and materials you provide.

5. Customer Responsibilities

You are responsible for configuring, reviewing, and monitoring how the Service is used in your business.

In particular, you are responsible for:

• reviewing and verifying your salon’s services, pricing, hours, booking rules, cancellation rules, contact details, policies, and other business information;

• verifying that your integrations, booking flows, calendars, and connected tools are configured correctly;

• reviewing automated replies, follow-ups, and workflows before relying on them in production;

• ensuring you have all rights, permissions, and consents needed to contact, follow up with, or communicate with leads and customers;

• ensuring your use of the Service complies with applicable law, platform rules, communication rules, privacy requirements, and third-party terms.

You acknowledge that VibeReception may make mistakes, misunderstand intent, generate inaccurate information, fail to respond as intended, or fail to complete a booking or workflow successfully. You must not rely on the Service as error-free or guaranteed.

6. Subscriptions, Billing, and Payments

The Service is offered on a recurring subscription basis, usually monthly unless otherwise stated.

By subscribing, starting a paid trial, or otherwise purchasing the Service, you authorize us and our payment processor(s) to charge your payment method for applicable subscription fees, trial conversions, renewal charges, taxes, and other charges disclosed at checkout or agreed in writing.

Trials

We may offer free or paid trials from time to time. If a payment method is required at the start of a trial, you authorize us to charge your payment method when the trial ends unless you cancel before the trial ends.

Trial eligibility, duration, features, restrictions, and conversion terms may vary and may be changed or discontinued at any time.

Auto-Renewal

Subscriptions renew automatically unless canceled before the next renewal date.

Price Changes

We may change pricing, packaging, usage limits, included features, trial terms, or plan structure at any time. Unless required otherwise by applicable law, price changes may take effect immediately for new purchases and at the next billing cycle for existing subscriptions.

7. Plan Limits and Usage

Plans may include specific limits, allowances, or restrictions, which may vary by customer, proposal, plan, onboarding package, or custom agreement. These may include, for example, limits on contacts, conversations, AI responses, channels, integrations, locations, team members, messages, bookings, usage volume, or other service capacity.

Where plan details, proposal terms, or pricing pages specify usage limits, those limits apply.

Even where usage is not stated numerically, we may apply reasonable fair-use rules, rate limits, throttling, or other restrictions to protect the Service, our providers, and other customers.

8. No Refunds

All payments are non-refundable, except where required by applicable law.

We may, in our sole discretion, issue a refund, partial refund, credit, or billing adjustment in limited situations such as duplicate charges or clear billing errors, but we are not obligated to do so.

9. Cancellation

You may cancel your subscription at any time through your account settings, through the applicable billing provider, or by contacting support if self-serve cancellation is not available.

Unless otherwise stated in writing, cancellation will stop future renewals, and you will retain access through the end of the current paid billing period. We do not provide prorated refunds for unused time.

10. Chargebacks and Billing Disputes

If you believe you were charged in error, contact us first at darling@vibereception.com.

If you initiate a chargeback or payment dispute, we may suspend or restrict access to the Service while the matter is investigated. Repeated, abusive, or bad-faith disputes may result in suspension, termination, or refusal of future service.

11. Communications and Messaging Compliance

The Service may be used to communicate with leads, customers, or other contacts through channels such as website chat, Instagram, messaging tools, booking tools, or other third-party platforms.

You are solely responsible for ensuring that you have the legal basis, consent, permission, and operational right to send messages, follow up with leads, or communicate with customers using the Service.

You are also responsible for complying with all applicable:

• privacy and data protection laws;

• consumer protection and marketing communication laws;

• communication consent requirements;

• platform terms, policies, and messaging rules;

• third-party provider rules and limitations.

We are not responsible for your compliance obligations or for communications you send or automate through the Service.

12. Third-Party Platforms, Channels, and Integrations

The Service may depend on or integrate with third-party services, platforms, channels, and providers, including without limitation payment processors, hosting providers, AI model providers, Instagram, Meta platforms, booking systems, calendar tools, messaging providers, CRM tools, website tools, automation tools, and other APIs or integrations.

Third-party services may change their pricing, APIs, policies, functionality, availability, access rules, or permitted use at any time. We are not responsible for outages, interruptions, delays, blocking, suspensions, policy changes, account restrictions, API changes, or failures caused by third-party services.

Your use of third-party services may also be subject to those third parties’ own terms and policies.

13. Data, Content, and Client Information

You may submit or make available information to the Service, including business information, operational settings, salon details, service descriptions, prices, hours, customer information, lead data, transcripts, messages, conversation history, booking information, and other content or data (collectively, "Customer Data").

As between you and us, you retain your rights in Customer Data, subject to the rights you grant us to host, use, process, store, transmit, analyze, and display that data as necessary to operate, maintain, support, improve, secure, and provide the Service.

You represent and warrant that you have all rights and permissions necessary to provide Customer Data to us and to allow us to process it in connection with the Service.

We may store conversation history, client data, onboarding materials, usage logs, and related service data as part of operating the Service.

14. AI Output and Automation Disclaimer

The Service may generate drafts, automated replies, recommendations, lead responses, summaries, follow-ups, suggested workflows, booking-related content, or other AI-generated or automated outputs ("Output").

You acknowledge and agree that:

• Output may be inaccurate, incomplete, outdated, misleading, or inappropriate for a particular situation;

• automated communications may contain mistakes;

• the Service may misunderstand customer intent or salon context;

• responses may not reflect current pricing, availability, or policies unless properly configured and maintained;

• bookings, routing, reminders, follow-ups, or other automated actions may fail or behave unexpectedly;

• AI-generated output may not be unique.

You are solely responsible for reviewing, validating, monitoring, and deciding whether to rely on any Output or automation.

We do not guarantee any specific business result, including response quality, customer satisfaction, bookings, conversions, retention, revenue, or operational outcomes.

15. Acceptable Use

You agree not to misuse the Service or allow others to misuse it.

Prohibited uses include, without limitation:

• violating any law, regulation, or third-party right;

• sending unlawful, deceptive, harassing, fraudulent, abusive, or misleading communications;

• impersonating a person or business in a deceptive or unauthorized way;

• using the Service for spam or unsolicited bulk outreach in violation of applicable rules or platform policies;

• using inaccurate pricing, service, or policy information in a way that harms customers;

• uploading or using data you do not have the right to use;

• attempting unauthorized access to accounts, systems, or data;

• interfering with, disrupting, reverse engineering, or exploiting the Service or related infrastructure;

• circumventing usage limits, restrictions, or pricing;

• using the Service in connection with unlawful services, deceptive promotions, scams, or harmful conduct.

We may investigate suspected misuse and take any action we deem appropriate, including suspension or termination.

16. Suspension and Termination

We may suspend, limit, or terminate your access to the Service at any time, with or without notice, if:

• you violate these Terms;

• you fail to pay amounts due;

• your use creates risk for us, the Service, our providers, or other users;

• we suspect fraud, abuse, unlawful conduct, or policy violations;

• a third-party provider, channel, or platform requires us to restrict access;

• continuing to provide the Service is no longer commercially, operationally, or legally feasible.

You may also stop using the Service at any time.

Sections that by their nature should survive termination will survive termination, including without limitation payment obligations, disclaimers, limitations of liability, indemnification, dispute provisions, and provisions relating to data and intellectual property.

17. Service Availability and Changes

The Service is provided on an "as is" and "as available" basis.

Because VibeReception is an evolving product, we may modify, suspend, limit, replace, or discontinue any part of the Service at any time, including features, pricing, integrations, channels, workflows, onboarding processes, limits, or service structure.

We do not guarantee uninterrupted availability, error-free operation, or compatibility with any third-party provider, booking system, channel, or device.

18. Privacy

Our handling of personal data and other information is described in our Privacy Policy. By using the Service, you acknowledge that we may collect, use, store, and process information as described in the Privacy Policy.

19. Intellectual Property

We retain all right, title, and interest in and to the Service, including all software, models, prompts, workflows, designs, branding, trademarks, interfaces, documentation, and other materials we provide, excluding Customer Data.

These Terms do not grant you ownership of our intellectual property.

20. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, statutory, or otherwise.

We disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, availability, and that the Service or any Output will meet your needs or produce any particular result.

21. Limitation of Liability

To the maximum extent permitted by law, AI CRM Inc. and its affiliates, officers, employees, contractors, and service providers will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, customers, data, bookings, opportunities, or anticipated savings, arising out of or related to the Service.

To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or relating to the Service or these Terms will not exceed the total amount you paid us for the Service in the three (3) months immediately preceding the event giving rise to the claim.

22. Indemnification

You agree to defend, indemnify, and hold harmless AI CRM Inc. and its affiliates, officers, employees, contractors, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• your use of the Service;

• your Customer Data;

• your communications with leads or customers;

• your violation of these Terms;

• your violation of applicable law or third-party terms;

• inaccurate information, messaging, or business rules provided by you;

• actions taken by the Service based on your configuration, content, or instructions.

23. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws rules.

Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration in the United States, except that either party may bring an eligible claim in small claims court.

To the maximum extent permitted by law, disputes must be brought on an individual basis and not as part of a class, consolidated, or representative action.

24. Updates to These Terms

We may update these Terms from time to time.

If we do, we will post the updated version on our website and update the "Last updated" date above. By continuing to use the Service after updated Terms become effective, you agree to the revised Terms.

25. Contact

If you have any questions about these Terms, contact us at darling@vibereception.com.